Lumiverx

We collect various types of information to provide and improve our medical learning services:

• Account Information: Name, email address, phone number, medical institution, education level, and medical specialization.

• Learning Data: Learning progress, VR simulation results, test scores, time spent in each module, and interactions with AI content.

• VR and Sensor Data: Movement data, eye-tracking, haptic responses, and biometric data (heart rate, stress levels) collected during VR sessions to enhance the learning experience.

• AI Interaction Data: Questions asked to the AI tutor, feedback provided, and interaction patterns for personalized learning.

• Technical Information: IP address, browser type, operating system, VR device specifications, and application usage data.

• Communications: Emails, chat support, feedback, and other communications with the Lumiverx team.

We use the collected information to:

• Provide personalized medical learning services using AI.

• Optimize VR experiences based on user performance and preferences.

• Track learning progress and issue relevant certifications.

• Develop and improve AI algorithms for more accurate medical simulations.

• Provide technical support and customer service.

• Send updates about new learning content, platform features, and important notifications.

• Conduct research and analysis to improve medical learning effectiveness.

• Ensure platform security and prevent unauthorized usage.

• Comply with legal requirements and regulations in medical education.

We do not sell your personal data. We only share information in the following situations:

• Medical Institutions: With your consent, we may share learning progress with the medical institution or university you are affiliated with.

• Technology Partners: With trusted service providers who help us operate the platform (cloud hosting, AI processing, VR content delivery) under strict confidentiality agreements.

• Legal Requirements: When required by law, court order, or to protect user safety.

• Certification: With relevant medical certification bodies to validate competencies achieved through our platform.

• Medical Research: Anonymized and aggregated data may be shared for medical education research, with explicit user consent.

We implement enterprise-grade security measures to protect your data:

• End-to-end encryption for all sensitive data, both in transit and at rest.

• Cloud infrastructure that meets ISO 27001 and SOC 2 standards.

• Multi-factor authentication and role-based access control.

• Regular security audits and penetration testing.

• Automated data backups with encryption for disaster recovery.

• 24/7 security monitoring to detect and prevent threats.

• Medical data is stored in compliance with HIPAA standards and applicable local regulations.

We retain your data for:

• Account Data: For as long as the account is active plus 7 years after account deletion for audit and compliance purposes.

• Learning Data: 10 years for certification and medical competency verification purposes.

• VR/Biometric Data: 3 years or until the user requests deletion, whichever is earlier.

• Research Data: Anonymized data may be stored indefinitely for medical education research purposes.

• Security Logs: 1 year for security investigation purposes.

In accordance with applicable data protection regulations, you have the right to:

• Access: Request a copy of the personal data we hold about you.

• Correction: Update or correct inaccurate information.

• Deletion: Request deletion of personal data under certain conditions.

• Portability: Request transfer of your data to another platform in a machine-readable format.

• Restriction: Restrict the processing of your data in certain situations.

• Objection: Object to the processing of data for specific purposes.

• Withdraw Consent: Withdraw consent at any time for consent-based processing.

Given the specialized nature of our platform using AI and VR:

• AI Models: We use AI models trained on anonymized medical data to provide accurate feedback and guidance.

• VR Data: Movement and VR interaction data are used to improve simulation realism and learning effectiveness.

• Biometric Data: Data such as eye-tracking and physiological responses are used to optimize the learning experience and measure engagement levels.

• Machine Learning: Our platform continuously learns from user interactions to provide a more personalized and effective experience.

• Data Minimization: We only collect data necessary for learning functions and do not use data for other commercial purposes.

We use cookies and tracking technologies for:

• Essential Cookies: Required for basic platform functions (login, security, user preferences).

• Performance Cookies: Measuring platform performance and identifying areas for improvement.

• Analytics Cookies: Understanding how users interact with learning content.

• Personalization Cookies: Storing learning preferences and personalized AI recommendations.

You can manage cookie preferences through your browser settings or account dashboard.

Lumiverx may transfer data to servers outside Indonesia for:

• Cloud processing with international providers that meet high security standards.

• AI model training and inference requiring specialized computing.

• Backup and disaster recovery across multiple geographies.

All data transfers follow appropriate protection mechanisms such as Standard Contractual Clauses and adequacy decisions.

The Lumiverx platform is designed for medical professionals and medical students aged 18+.

We do not knowingly collect data from children under 18.

If we become aware that we have collected data from a child under 18, we will immediately delete that information.

We may update this Privacy Policy from time to time.

Material changes will be notified via email and in-platform notifications.

Continued use after changes indicates acceptance of the updated privacy policy.

The latest version is always available on this page with a clear update date.